Shipping policy
Shipping Policy
Where we ship
FlexTurtle products are planned for fulfillment from a United States warehouse. The destinations currently available for an order will be shown at checkout. We may update available destinations as fulfillment expands.
Preorder fulfillment
Preorder products are not ready for immediate shipment. Production, warehouse arrival, and delivery windows shown on a product page or order update are estimates and may change. We will send material schedule updates to the email address associated with your order. A preorder reservation may be canceled for a full refund of the reservation payment before shipment.
Processing and delivery estimates
For in-stock products, processing begins after payment is confirmed. Estimated transit times, available carriers, and shipping charges are shown at checkout when available. Delivery estimates begin after the carrier receives the package and are not guaranteed. Weekends, holidays, severe weather, carrier delays, customs review, and other events outside our control may affect delivery.
Shipping charges
Shipping charges, if any, are calculated and displayed before checkout is completed. Promotional shipping offers apply only under the conditions shown with the offer.
Order tracking
When tracking is available, we will send a shipping confirmation with carrier details to the contact information provided with the order. Tracking may take time to update after the label is created.
Address changes
Please review your shipping address carefully. Contact us at 14776758038@163.com as soon as possible if a change is needed. We cannot guarantee an address change after fulfillment begins and are not responsible for delays or losses caused by an incorrect address supplied by the customer.
Lost, damaged, or missing packages
If tracking shows an unusual delay, a package is missing, or an item arrives damaged, contact us promptly with your order number and supporting photos when applicable. We will review the issue and work with the carrier. Do not discard damaged packaging until the review is complete.
International orders
When international shipping is offered, the recipient is responsible for any import duties, taxes, brokerage fees, and customs requirements unless checkout states otherwise. Customs processing can delay delivery.
Split shipments
Items in the same order may ship separately. When this happens, available tracking information will be provided for each shipment.
Returns
Do not send a return to the address shown on a shipping label. Please follow our Return and Refund Policy and obtain authorization and return instructions first.
Contact
For shipping questions, contact 14776758038@163.com and include your order number.